Refund and Return Policy DRAFT DO NOT PUBLISH Effective Date: [Dec 2024] Thank you for choosing Miss Sallie’s as your trusted provider of Cakes, biscuits and Gourmet treats. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds or returns. This policy is designed to provide clarity and ensure a positive shopping experience for you. 1. Return/Refund Timeline We do not provide exchanges for our services due to and timeframe to make and the perishable nature of our products. We offer a transparent and customer-friendly return/refund timeline. Returns or refunds are accepted within [1] days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business. 2. Acceptable Item Conditions To be eligible for a return or refund, the item must be in its original condition, including all branded packaging. Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page. No change of mind returns or refunds will be allowed on all our items. 3. Refund and Shipping Charges We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. were the item needs to be sent back to us the customer will be reposnible for postage costs and the products need to be sent back us was delivered. Options for a refund Money Refund: We’ll return the cost of the item to the original payment method used for the purchase. Full Refund: If the product is determined to qualify for a full money refunds due to complete distruction during transportation, we’ll issue a full refund. Partial Refund: If we are unsure who is responsible for the faulty products we may provide a partial refund of up to 50% 4. Items Eligible for Refund/Return While we strive to accommodate such requests, please note that not all items on our website are eligible for refund, or return. The following categories of products are generally not eligible for the same: All Cakes order on line or customised cakes. Biscuits have limited refund/return option Gourmet Treat ordered online or order specifically not eligbile for reurn or refund. 5. Refundable Items List To provide you with a clear understanding of the products that qualify for refunds, we this infomation on each product page ensuring that you can easily identify items eligible for refunds. You can find the refundable status of items on each product page at www.misssalliescuisine.com.au 6. Non-Refundable Items List We also maintain a each item in our online shop to identify which items have a non-refundable status items to ensure transparency and clarity. You can find the non-refundable status of items on each product page at www.misssalliescuisine.com.au If you have any questions about our refund and return policy, please don’t hesitate to contact us Email: sallie@misssalliescuisine.com.au Mobile: 0480622498 Your satisfaction is our priority, and we’re here to assist you. Thank you for choosing Miss Sallie’s Cuisine Richard Road, Melton South www.misssalliescuisine.com.au [Last Updated: November 2024.]

 

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