Return Policy

Cakes:

  • Due to the perishable nature of our cakes, we generally do not accept returns.
  • If you encounter an issue with your cake, please contact us immediately. We will do our best to resolve the situation to your satisfaction.
  • We adhere to all relevant Food Safety and Health Regulations. If you suspect a serious food safety issue, please contact us immediately.
  • Refunds for cakes are typically not available unless a serious food safety issue is identified.

Biscuits:

  • We ship biscuits Australia-wide via Australia Post and take great care in packaging to ensure safe delivery.
  • We cannot be held responsible for biscuits that arrive broken during transit.
  • Refunds will not be issued for broken biscuits.
  • Changes of mind are not considered for refunds.

General Return Policy:

  • If a return is accepted (for a food safety issue with a cake or other issues with biscuits), the customer is responsible for return postage costs.
  • You will be required to provide a photo of the product as received to support your return request.

You can contact us at sallie@misssalliescuisine.com.au  or 0480622498

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