Return Policy
Cakes:
- Due to the perishable nature of our cakes, we generally do not accept returns.
- If you encounter an issue with your cake, please contact us immediately. We will do our best to resolve the situation to your satisfaction.
- We adhere to all relevant Food Safety and Health Regulations. If you suspect a serious food safety issue, please contact us immediately.
- Refunds for cakes are typically not available unless a serious food safety issue is identified.
Biscuits:
- We ship biscuits Australia-wide via Australia Post and take great care in packaging to ensure safe delivery.
- We cannot be held responsible for biscuits that arrive broken during transit.
- Refunds will not be issued for broken biscuits.
- Changes of mind are not considered for refunds.
General Return Policy:
- If a return is accepted (for a food safety issue with a cake or other issues with biscuits), the customer is responsible for return postage costs.
- You will be required to provide a photo of the product as received to support your return request.
You can contact us at sallie@misssalliescuisine.com.au  or 0480622498